BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

Unlike traditional chat systems that rely on scripted responses, modern AI chatbots leverage advanced natural ... help guide agent training or other efforts that a call center might need to ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...