Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

We recently published a list of Top 9 AI News Updates Investors Probably Missed. In this article, we are going to take a look ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

With the rise of generative AI (Gen AI) and agentic AI, companies are looking to transform their customer service departments ...

Zoom has unveiled its commitment to agentic artificial intelligence, signaling a transformative shift to an AI-first ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

Singapore Airlines and American cloud-based software company Salesforce have embarked on a strategic partnership aimed at ...

According to experts, Chinese DeepSeek, and other artificial intelligence (AI) trends pose a major challenge to employees of ...