It was a great example of exceptional customer service, but there was just one problem: Kris was now living in Ontario. The Victoria store manager wasn’t about to give up.

Shep Hyken is a world-renowned customer service and CX expert ... Hyken helps his clients create amazing customer and employee experiences. His client list ...

A lack of attention to great customer service can ruin your overall customer ... You too can be listed as a source of amazing ...