Smith and Hart (1994) conducted a study to examine how medical-surgical nurses managed angry patient situations. When patient anger was perceived as a personal attack, nurses tended to disconnect.

Frustration is mounting as angry patients leave high street pharmacies empty-handed every day because of drug shortages and an NHS bureaucratic nightmare.

Tony Blair was today confronted on his election campaign by the partner of a cancer patient who she claimed was not getting the proper care because of Labour. Sharon Storer, 38, ambushed the Prime ...

Why Your Teen Seems Angry Even though your teenager’s mood swings may be difficult from a parenting standpoint, it’s usually age appropriate and normal. Some factors behind why your teen seems ...

which poses a clear risk to patient safety. "Pharmacies are at the sharp end of medicines shortages and frequently have to turn away distressed, frustrated and sometimes angry patients.” ...

CEO: "We had a Baker Act patient that beat a staff member unconscious ... Chris Lal and Joseph say they still feel angry, frustrated and fearful. "It's all three, because we don't know if you ...