But for Cabalona, who also leads the labor association BPO Industry Employees’ Network (BIEN), the promise of upskilling workers to tackle the challenge of AI should go hand-in-hand with ...

CITIGROUP, INC. (Citi) expects the Philippine economy to expand by around 6% this year, partly driven by sustained growth in the business process outsourcing (BPO) sector. “We expect the growth in ...