The "BPO Services Top 5 Emerging Markets Industry Guide 2019-2028" report has been added to ResearchAndMarkets.com's offering.The Emerging 5 BPO Services industry profile provides top-line qualitative ...

The business process outsourcing (BPO) industry is at a pivotal juncture, poised to redefine its role in a rapidly evolving landscape. As we step into 2025, several key trends are driving innovation, ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

AI has helped the BPO industry by boosting efficiency. While it automates repetitive tasks, workers in the Philippines are ...

South Africa’s global business services sector created over 14 000 new jobs in the space of nine months in 2024.

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

KINGSTON, Jamaica- The outsourcing industry is expressing deep sadness at the passing of Patrick Casserly, a stalwart and pioneer of the business process outsourcing (BPO) sector in Jamaica.

The business process outsourcing (BPO) industry is one sector that could benefit, allowing workers to transition into other customer-facing roles. That could be comforting news for some 1.8 ...

The BPO sector in South Africa has a great track record for employing women, in part because of a commitment to impact hiring practices. Socially responsible outsourcing strategies play an ...

New ‘Global Center of Excellence’ to Drive Artificial Intelligence Operations and Service Offerings in the Business Process ...

Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.United ...