Thomas Mackenbrock, CEO-designate of BPO giant Teleperformance, tells Verdict how AI is creating new CX roles, from ...

Using the tried-and-tested business process outsourcing (BPO) playbook ... experience and have undergone a rigorous recruiting and training process. “Teachers can work with us full time ...

However, launching a BPO call center from scratch can be overwhelming--finding the right projects, setting up infrastructure, hiring and training employees, and most importantly, generating revenue.

Lanka BPO Academy, Sri Lanka’s first dedicated-to-BPO training institution, this week said it is organizing a training program to certify Managers and Supervisors at BPO and related organizations in ...

As organisations grow, the pressure to maintain the service levels that led to their growth increases. By Ryan Falkenberg, CEO of Clevva Delivering effective customer service at scale requires ...

National Commission for Women fact-finding team says company missed warning signals;NCW chairperson Vijaya Rahatkar submitted ...

Innovature BPO, a leading Vietnam-based outsourcing provider of finance & accounting, business intelligence, customer services, and digital marketing services, today announced its inclusion in the ...