Despite that expectation, only 8% of customers believe companies deliver superior customer service. To find out more about what bad customer service costs companies and how to create a positive ...

Sometime during the 12-day Mediterranean cruise she took in May, Maria Francis made a crucial mistake: She turned her cell phone on. While the Sacramento, Calif. resident and her husband lounged ...

Many McDonald’s workers in the comments agreed and shared their own bad customer experiences ... bag their food,” one shared. “From my experience, making no eye contact and pretending ...

How do I know I can trust these reviews about Samsung Cell Phones ... I really have to say I Do Not like this phone at all! Too bad I was in the hospital when I received it.