With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

As the AI call center market continues to grow, vendors are racing to deliver integrated solutions that combine advanced analytics, real-time feedback, and intuitive agent tools. Healthcare call ...

"The average first call resolution ... reduce agent attrition. A Better Experience for Members, Agents, and Healthcare Organizations The frustration of calling a healthcare contact center is ...