Concentrix is leveraging AI tools like GenAI for digital transformation, boosting profitability, and trading at attractive ...

framework outperforms major closed-source competitors. Read the full article here. Mark Cuban Sees AI as a Growth Engine Billionaire investor Mark Cuban dismisses concerns that artificial ...

As part of its launch, Gladia announced a strategic partnership with LiveKit, an open-source developer framework for ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & AnalyticsPhiladelphia, ...

What’s Inside: The key drivers of AI-driven transformation in contact center operations Reimagined customer experience (CX) through AI for the future The key AI technologies and trends shaping the ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...