Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More The best call center software is RingCentral ...

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound channel for meeting customer service goals and increasing revenues.

Patient Connect Launches AI-Powered Call Scoring Patient Connect launches AI-driven call scoring to evaluate 100% of calls, advancing HIPAA ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Many callers who report an emergency in Charleston County speak a different language, which can increase call volumes, making it harder for emergency personnel ...

Founded in 2024 by Joshua McKenty (former NASA Chief Cloud Architect and OpenStack co-founder) and Khadem Badiyan (mathematician and pioneer in AI analysis of image semantics), and headquartered in ...