The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

This flexibility boosts employee satisfaction but creates a big problem: how do you maintain call center quality monitoring when your agents are scattered across cities or countries? If you’re ...

BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call ...

BCN, a leading managed network and technology solutions provider, is debuting the BCN Cloud Voice Call Center, a centralized, secure platform transforming call center complexity, cost, and security.

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...