Salesforce is launching Agentforce for Consumer Goods, a new library of pre-built agent skills and actions that equips ...

Here is a summary of its five main plans. Salesforce is expensive in comparison to other contact and call center management platforms. However, it is a highly effective platform whose users stay ...

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

Salesforce reveals how AI now writes 20% of its code but developers aren't vanishing — they're evolving into strategic architects who orchestrate AI systems while focusing on customer needs and ...

The acquisition of InStranet provides Salesforce.com with that company's patented Dimensions knowledge base technology that makes it easier for call center representatives to find information they ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Beyond room bookings, call center representatives will be equipped ... the new service center solution will integrate ...

Welcome to Salesforce's fourth quarter and full year fiscal 2025 results conference call. [Operator instructions ... You've ...

“The opportunities are endless there,” Karen Fidelak, San Francisco-based Salesforce’s senior director of product management for DevOps Center, told CRN in an interview. Enterprise software ...