Wu wants to extend a current call center services contract with the consulting firm, Accenture. The $3.9 million five-month ...

Seven dispatch centers will be transitioned into the new 37,000-square-foot Regional Operations and Communications Facility ...

The Behavioral Health Services-Screening and Coordination Call Center centralizes the county’s multiple health and substance use treatment services by combining them into one help line ...

Professional home security monitoring can be pricey, but we found ways to bring prices down with the right subscription ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...