From leveraging cutting-edge technology to fostering employee well-being, the Philippine call centre industry exemplifies ...

One effective strategy that many businesses are embracing is outsourcing their inbound sales efforts to specialised call centres. The Philippines has emerged as the preferred destination for ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

the BPO sector in the Philippines has been associated with call centers serving English-speaking customers. For Junique, AI developments are just the latest change in the industry. AI tools enable ...

Hotel chain Premier Inn has confirmed jobs will be lost as it moves its telephone reservation call centre from the UK to ...

Half of its telephone reservation service is already handled by a call centre based in Manila, Philippines, but the company said the vast majority of customers now booked online. A spokesperson ...