Before responding to what can be one of HVAC's most dangerous calls, contractors need to have a plan in place for technicians ...

Fledgling proptech business, ModelProp, has launched a Voice AI service to act as a virtual receptionist service for estate ...

It comes as the force launches a new artificial intelligence (AI) call handling system. The force said last month its operators answered 96.7 per cent of its 58,000 999 calls in under 10 seconds ...