As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Fledgling proptech business, ModelProp, has launched a Voice AI service to act as a virtual receptionist service for estate ...

The National Consumer Helpline (NCH) has emerged as the key point of redressal of consumer grievances, functioning in 17 ...

It comes as the force launches a new artificial intelligence (AI) call handling system. The force said last month its operators answered 96.7 per cent of its 58,000 999 calls in under 10 seconds ...