For example, if a Swiggy customer raises a complaint about an item worth ₹ 100, the support executive will first offer a refund of ₹ 30 or ₹ 35. “Many of the customers will take it and be happy and ...

those having 100% AI behind customer care often leave customers frustrated. Vanshika Kohli, a 24-year-old public relations executive in Gurugram, shares her experience. “I placed an order on a ...

Top five reverse mortgage lender Finance of America (FOA) announced on Tuesday the hiring of two new executive leaders to modernize the company’s digital and customer experience strategies.