We have earlier taken a look at the Customer Experience Improvement Program and seen how a user can opt-out of it easily via the Control Panel. Today, we will see how you can turn off or disable ...

Loyalty in the form of favorable online reviews, referrals, and future business can be won or lost based on a good or bad customer service experience. Customer service has evolved to include real ...

Cespedes, Frank V., Thomas Eisenmann, and Steven G. Blank. "Customer Discovery and Validation for Entrepreneurs." Harvard Business School Background Note 812-097, November 2011. (Revised August 2012.) ...

Loni Stark, vice president of strategy and product for Adobe, told VentureBeat in an interview that agents would change the customer experience ... to work in the background to provide information ...

Cespedes, Frank V., Benson P. Shapiro, and Elliot B. Ross. "Pricing, Profits, and Customer Value." Harvard Business School Background Note 811-016, September 2010 ...