It must be an essential part of doing business and a first-tier organizational mandate. A new customer experience framework is needed to consolidate, visualize, and analyze experience data to drive ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

He and his team were struggling to create a holistic customer experience report that could ... world Jones found success in using the RUF framework to sort and organize monitoring data to create ...

But with transformation comes the risk of disrupting the very thing that keeps your business afloat—your customer experience (CX). In fact, according to a study published by the American Journal ...

This respected framework highlights Level AI as a Pioneer provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence ...