CVS Venke Sharma Venke Sharma, the global head of product strategy for Sprinklr Insights, has announced his departure from the customer experience management platform. During his tenure ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

In terms of definition, customer experience management software is a technology that allows the organization to manage their interaction with the customers both current and future one. Growing ...

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...

Generative AI is changing e-commerce operations in real time for numerous brands. When employed strategically, it can improve customer experience, inventory management and decision-making.

In customer experience management, AI can play a valuable role with employees, customers and the business itself. Organizations that adopt AI successfully improve efficiency while capturing cost ...

Customer experience starts from the inside-out: Build a customer experience story and strategy through the ... he served as global customer experience management lead. He was in the “core ...