Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

This paper explores the importance of customer experience in creating long-term sustainable success for organisations and how to systematically deliver an experience that is valuable for the customer ...

Research from PwC has shown that 73% of customers believe that customer experience (CX ... s book Unreasonable Hospitality, he gave examples of incredible service and shared an anecdote involving ...

We’ve even seen the conversation take on a whole different nuance as technology providers argue about who buys, who operates, and who controls customer experience (CX). Is it marketing…but perhaps ...

It provides examples of technology that deliver great CX ... inspires your managed employees and business colleagues to adopt and deliver a customer-centric business strategy. This session will focus ...

LG Chem said Tuesday it was working to strengthen a company-wide culture focused on customer needs by sharing internal ...

Khadija Khartit is a strategy ... customer dynamic. Loyalty in the form of favorable online reviews, referrals, and future business can be won or lost based on a good or bad customer service ...

JioHotstar’s rapid ascent to 100 million subscribers is not just a milestone but a masterclass in strategic execution, customer-centric ... an everyday experience for millions.

Here’s why copying another company’s strategy rarely works, along with some real-world examples ... creating a different ...