Genesys worked with an independent research firm to survey 5,157 consumers and 1,181 customer experience decision-makers in more than 16 countries.

To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

Digital Experience Prescriptive Digital Experience ... Fazio emphasizes the importance of managing a customer survey program thoughtfully. Even large brands need to handle basics like sample ...

Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

The silo effect, characterized by limited communication between specialized business departments, can negatively impact ...

Hansa Research has released its 5th edition of the Insurance CuES report that tracks the experience, perceptions, attitudes, ...

A housebuilder has been awarded a five-star rating for customer satisfaction. Bargate Homes, based in Hampshire, achieved the ...

HIAL airports are located at Inverness, Barra, Benbecula, Campbeltown, Dundee, Islay, Kirkwall, Sumburgh, Stornoway, Tiree ...

New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise ...