CustomerGauge specialises in customer experience management, offering robust tools to collect and analyse feedback from customers after specific interactions. Its primary focus is on Net Promoter ...

Three innovative pieces of technology enhance omnichannel customer experience and operations, resulting in customer loyalty, ...

By putting people at the center of innovation, TX not only drives growth but also fosters loyalty, engagement and long-term ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Smart Communications, the wireless services arm of PLDT, is teaming up with Adobe, a global digital experience company, to ...

Businesses are always searching for new methods to improve their online presence and deliver outstanding client experiences in the quickly changing digital worl ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...

Meta is rolling out new features to give users more control over business chats—while tightening rules for companies.