For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

Gainsight has announced the acquisition of Skilljar, a learning management platform focused on product training and adoption.

Learn how Flycore's aviation-specific technology is helping flight schools modernize, improve student experiences, and focus ...

it does mean that you must posses a great deal of customer service experience, common sense, and a creative imagination to develop role play sketches for the purpose of training. Market the ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

Gainsight, a world-leading Customer Success platform, today acquired Skilljar, a leading Learning Management Software (LMS) ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...

As Fiat preps the launch of new electric vehicles and the Grande Panda – a larger version of its classic model – its new marketing director wants to embrace the brand’s “Italian-ness” to drive ...

Loyalty in the form of favorable online reviews, referrals, and future business can be won or lost based on a good or bad customer service experience. Customer service has evolved to include real ...