After graduating from Miami University in Ohio, Kari Cafouros began her career in market research consultancy, providing ...

For many consumers, employees and investors, trust isn't just a preference, it's a necessity. It shapes where people shop, ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Findings on customer experience management, human-AI ensembles, identity conflicts, global financial markets and acquisitions ...

When a company wants to try a new idea they usually have to carry out market research that can take months. A New Zealand startup is using artificial intelligence to cut that time frame down to an ...

The insights function at Morrisons has gone from “knocking on the door” to being a key partner, as the supermarket ...