India's financial services sector is undergoing a major transformation, driven by technology, inclusion, and regulatory nudges. This tech-powered evolution is reshaping consumer engagement, expanding ...

Finally, trust and transparency go a long way in ensuring customer satisfaction at the end of their journey. This means data sharing, giving customers access to analytics and market insights, and ...

Key growth factors include are increasing need for customized customer experience, enhanced business efficiency, and higher customer involvement. Next-generation technologies such as AI ...

The used car market is experiencing a period of dynamic change, with evolving consumer preferences, technological ...

With this strategy, company leaders must identify the specific issues that need to be addressed to regain market share—the reason(s) it lost it, the customer type that switched, and the right ...

Aditya Birla Group's Indriya launches its first jewelry store in Lucknow, UP, aiming to cater to the diverse customer base.

attract new customer segments, and return to the levels of profitability that both we and our shareholders expect. We will do all this while remaining focused on what’s made us strong—our ...