With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

MANILA – Mandarin-speaking agents are now available to cater to Chinese tourists when they call the government-funded Tourist Assistance Call Center, the Department of Tourism (DOT) said Tuesday. The ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

AI call center technology is rapidly transforming ... Still, when IVRs first came out, they served a purpose and saved customer service agents a lot of time, even if they didn’t do much to ...

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...

Contacting Expedia Customer ServiceFor a last-minute change in travel plans, call Expedia customer service +1-888 EXPEDIA ...

models had cut down on call times and freed them up to sell products to customers, leading to a surge in sales. An AI assistant on their screen helps the customer service agents figure out the ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

SAN FRANCISCO - Verizon (NYSE:VZ) said an AI assistant for the company's customer service representatives built using Google models had cut down on call times ... service agents figure out the ...

PolyAI, a global leader in voice AI agents for superhuman customer experiences, has announced the launch of its annual CX 100 ...