AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Retention, a marker of success for software-as-a-service ... of a customer success team tend to change depending on the stage of a company’s maturity. I have seen this variation and growth ...

This probably happened because the company shared a story that resonated ... Your website, social media, sales presentations and customer service should share the same core story.

The company ... spending per customer. In the latest earnings call, CEO Sumit Singh noted, "Our Autoship program represented 80.6% of Q4 net sales, delivering best-in-class service to our ...

Even after decades of success in the automotive business, the leadership team at Sterling Automotive Group (Sterling) does not rest on its laurels. The sales and service staff receive ongoing ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...