A 76-year-old customer withdrew R1 million from his bank after repeated failures to address his complaints regarding ...

For service providers ... Empathy will be a strategic skill in the AI world. Elegant failure and customer expectation management will become more important as the complexity, complication and ...

For Eddy Zouari, 59, life as a restaurant owner is over. He is still traumatized by the receivership of his last Parisian brasserie, which he opened at the end of 2020 in Paris's 17 th arrondissement.

Millions of potentially faulty cars and vans have never been checked, despite safety recalls, according to Auto Data Solutions (ADS). Dealers are being ...