There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

And your customer service team needs to be able to promptly address customer inquiries and complaints effectively in order to maintain customer satisfaction. Enter customer relationship management ...

Earlier this year, however, IT service management (ITSM) leader ServiceNow took direct aim at Salesforce by announcing, “We are in CRM.” The company already has a market leading customer ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. Customer experience has long been considered to be a greater ...

What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.

For the fifth consecutive year, SoftwareOne has been named a Leader in the 2024 Gartner Magic Quadrant for Software Asset ...

PTC, a software developer focused on the digital side of product lifecycle management, Thursday said it has acquired ServiceMax, a developer of cloud-native field service management software ...

Having evolved from the field of ITSM, enterprise service management (ESM) now encompasses various business and corporate functions, including HR, finance, operations and customer service ...

Enterprise Service and Workflow Management Platforms, evaluating software providers of end-to-end enterprise workflow automation, integrating IT and the business with customer-facing services.