For example, ChatGPT can be used in customer service to automate responses to common inquiries, freeing up employees to focus on more complex issues. It can also be used in content creation ...

But do you know how some of these came about? Take this quote-worthy quiz to test how well you know your philosophical one-liners to your customer service mottos.

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...