The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

“The main responsibility of a customer service representative is to be an advocate for the customer,” Jonathan Fernandez, former customer experience team lead for Catch, a personal payroll and ...

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

many of which are higher value than traditional customer service responsibilities, including the following: Pursuing continual improvement Making sure the system aligns with the customer Testing ...

Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to ...