scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center software, we tested and compared 20 of today’s most ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is ...

Strong customer communications and effective prospecting ... my roundup of the best software will help you on your way. I have tested 13 of the best email marketing platforms and scored them ...

This team will collaborate closely with IRIS' Account Management, Renewals, Product, Marketing, and Customer Service teams to ... Chief Revenue Officer at IRIS Software Group.

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial intelligence assistance become more productive and work faster. The effects ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Cloudflare has admitted that it broke its own logging-as-a-service service with a bad software update, and that customer data was lost as a result.… The network-taming firm admitted in a Tuesday ...