The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

CBE Customer Solutions Welcomes Rachel Rybicki as Chief Client Success Officer, Bringing Fresh Expertise to Client Success ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

He further added that, “With a dedicated team of over 500 Customer Service Agents, OPay ensures exceptional care around the clock. Whether you need a quick query answered or complex assistance ...

As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service ...

Positive customer service experiences are important for building and maintaining customer loyalty and managing brand reputation. Advancements in AI solutions are providing companies with ...

Its focus on AI aligns with broader industry trends that focus more on intelligent and automated customer service solutions. As businesses focus on automation and enhancing their customer service ...

Discover fleet and connectivity solutions designed to grow with your business. Enhance efficiency, scalability, and ...

On this episode of Grit Daily Startup Show, host Jordan French sat down with Darryl Kelly, the CEO of Aspect. Kelly, known ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...