While digital learning offers flexibility and accessibility, in-person training can help develop soft skills, build team cohesion and create a culture of service.

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...

Hyper-drive dealerships are transforming service operations with mobile units, tiered pricing, and tech-driven solutions to ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

Nationwide program offers unmatched on-site factory support Expert Wheel Service Setup & Training Ranger Division of BendPak ...

Zomato has dismissed 500 employees from its customer service training program, ZAAP, due to a slowdown in the food delivery ...

Customer Onboarding process is an important part of client service and sales. Product marketing consists of genuine customer ...

Zomato laid of 500 employees across Gurugram and Hyderabad hired under ZAAP program based on vague reasons. AI automation ...