1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

A leaked memo from American Airlines has revealed that the company is planning to make major changes to its travel policy ...

SBI credit cardholders can contact customer service 24/7 for assistance with inquiries, unauthorized payments, and complaints ...

The motion reflects Councillor Sharp’s commitment to ensuring Calgarians are better informed and supported during essential ...

Customers will be able to get help day or night from August 1 if their meter fault has interrupted their gas or electricity ...

Zomato has laid off 600 customer support associates after just one year, following the introduction of AI-driven customer ...

Karen Welsh, a health executive from Lancashire, needed to fly to Brisbane, Australia, to visit an unwell family member. But ...

Scammers taking advantage of people trying to do their taxes are on the rise as the April 15 deadline approaches.

The impacts of AI are already being felt on the Indian job market. Zomato has laid off over 500 customer service executives, ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...