Expedia is one of the most well-known online travel agencies, offering a wide range of services, including flight bookings, ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

TCN has more than two decades of experience building cloud-based contact centre systems with thousands of clients worldwide ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether.

I specifically looked for platforms with call center, customer service, and sales courses so you don’t have to start from scratch. On top of that, I prioritized solutions with a wide range of ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...