Live chat capabilities, digital communication skills and good quality audio on phone calls can help ... The most important benefit of providing excellent customer service is customer retention.

This will help them to match the right product or service to the needs of each customer. It also means that the members of staff will be able to answer any questions customers have. For example if ...

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

By Theodora SENAYA I was recently invited to speak on temperament at a parent-focused program. Just before my session, a ...