Monica Chege is the head of marketing and communication at Jubilee Health Insurance.

Customer feedback has and will always be a far more than a post-transaction formality—it is a strategic asset that, when harnessed effectively ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. For all those companies that don’t acknowledge customers when they ...

Yes, in this matter, PNB has issued a notice for its customers. If you are a PNB customer and you ignore this notice, then you can create problems for yourself. PNB has asked its customers to ...