The world’s largest call center recently ... profile use of technology poses a deeper question: With technology evolving at lightspeed, what will call centers of the future look like?

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

Reading between the lines, it sounds like investors aren't impressed with that big spend on AI technology — or, perhaps, are displeased by the optics of "neutralizing" call center workers' accents.