There are estimated to be a total of 374 companies in BPO and ITES in India. According to a Nasscom-KPMG survey, the NCR region -- that comprises Delhi, Gurgaon and Noida -- has the highest number ...

Regarding AI’s impact on India’s BPO industry, Roshni acknowledged that automation is likely to change the landscape. However, she believes that companies will innovate their business models to adapt, ...

Within the BPO services industry, China is the leading country among the top 5 emerging nations, with market revenues of $34.94 billion in 2023. This was followed by India and Brazil with a value of ...

Meanwhile, the significant growth in BPO executive positions reflects India's robust outsourcing ... suggests a resurgence in the travel industry as people regain confidence in post-pandemic ...

When Prime Minister Narendra Modi-led Indian government ... Sanjay Mehta, chairman of the BPO committee of Indo-American Chamber of Commerce, told ET, “The industry makes $25 billion in revenues ...

Over the last ten years, the Indian BPO industry has grown to achieve a scale of more than USD 12 billion in revenues. Presently, worth nearly USD 150 billion, the industry employs over 400,000 ...

In a move that can severely hit the Indian BPO industry, the US House of Representatives have tabled the bipartisan bill, popularly called the Call Center Bill. In an interview to CNBC-TV18 ...