Automation is proving to be a powerful tool that’s essential for reducing IT workloads, improving morale and retention, and ...

Local government agencies are using Enterprise Service Management (ESM) to strengthen operational efficiency and improve ...

ISG has launched a research study examining providers supporting enterprise service management that links all facets of the ...

To achieve the benefits of intelligent automation, enterprises and IT service providers should adopt intelligent change ...

Fortunately, many jurisdictions already use provenIT Service Management (ITSM) principles and platforms that provide a foundation for broader transformation. Enterprise Service Management (ESM ...

The global order management market is experiencing unprecedented growth, driven by the increasing complexity of B2B and B2B2C ...

ServiceNow NOW and Atlassian TEAM are well-known providers of IT Service Management (ITSM) solutions. ServiceNow, through its ...

Customer and IT service software vendor Freshworks has launched an updated global partner program for resellers and service ...

Mari-Frances Bentvelzen joins ConnectWise as Chief Customer Officer (CCO). With more than 15 years of leadership in SaaS, ...