‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business ...

Microsoft (NASDAQ:MSFT) announced on Tuesday a standalone contact center as a service (CCaaS) solution, the Dynamics 365 Contact Center. The solution will be generally available on July 1 and ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...

and boost contact center efficiency. Moreover, it will enable agent-expert communication as well as speed up resolutions for complex customer requests. “Five9’s partnership with Microsoft ...

HCLTech will also serve as the preferred partner for migrating these customers to Microsoft Dynamics 365 Contact Center, operating a specialized Nuance Migration Factory to ensure efficient and ...