Five contact center industry advancements you must know: In the mind of a consumer, a company’s brand is as strong as the speed and usefulness of response it offers to their queries. To be sensitive ...

CoMira’s multi-channel, multi-speed Ethernet universal media access control (MAC) and physical coding sublayer IP (UMAC) is fully configurable and programmable to ...

The Stevie Awards for Sales & Customer Service are recognized as the world's top honors for customer service, contact center, business development, and sales professionals. This marks the eighth ...