Here, the COO of Zendesk, Zack Urlocker, discusses the customer service value ... and simplify the management of its support team. Ensure Cross-Channel Communication Works Customers are often ...

Rithm Capital, the asset management firm and parent company of mortgage lenders Newrez LLC and Caliber Home Loans, announced ...

Sales engagement solutions have revolutionized the way businesses interact with prospects, nurture leads, and close deals. By ...

In today’s world of multi-generational and multi-channel customer touchpoints ... Everest Group survey report on Gen AI in Customer Experience Management (CXM), supported by WNS, 55 percent ...

Toyota / Scion, Nike, Cisco Systems, and Starbucks are brand leaders delivering multi-channel customer experiences using digital tools. These customer experiences have become key assets of their ...