What do they not want? How do we calculate the value of our best customers? How can we improve the customer experience and increase that value?” Customer-centric thinking rewrites the old rules ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

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In this Q&A, Padraig McDonnell discusses how the reorganization aligns with Agilent’s commitment to innovation and customer ...

On the video generation side, Google Vids, the AI-powered video creation tool launched by Google in April last year, is being ...

Additionally, another major sea change is a focus on deeper customer understanding which fosters more organic growth. This often involves thinking through how to better create bundled go to market ...

While that focus is commendable ... are located and have an understanding of all of your options so that you can organize your retirement savings in a way that is most accretive to your overall ...

The Reserve Bank of India (RBI) governor Sanjay Malhotra on Tuesday said that the central bank will strive to improve customer services, strengthen customer protection and push for wider financial ...