There are dozens of call center solutions available — some for large businesses, some for outbound and even some for solo users. They all have their place in the market, but choosing the best ...

Artificial intelligence has infiltrated just about every component of the CRM technology stack, and outbound call centers are now starting to benefit from it as well. AI-driven answering machine ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...