The Social Security Administration is ending a decades-long service that allowed people to apply for benefits over the phone — a move that, by the agency’s own estimate, would force millions of ...

The policy shift and the initial two-week timetable to implement it drew strong opposition from AARP, which said the new requirements would place a heavy burden on Social Security ...

“This change is unduly harsh.” Starting March 31, phone applications for Social Security benefits — a process that was put in place to improve customer service in 1998 — will no longer be ...

The administration recently said it would soon no longer allow new applicants to complete the ID process over the phone.

According to reports from USA TODAY, the memo estimated that between 75,000 and 85,000 more people would need to visit Social ...

New identity verification practices mean most Social Security tasks will only be doable online or in person. Here's a guide ...

The Social Security Administration said Wednesday it would modify it’s proposed new policy by foregoing an in person ...

Advocates and retirees blasted changes announced by the acting SSA commissioner, which one group said could “ultimately ...