Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

but it is increasingly apparent that poor service could be a major factor when a firm goes belly up. A survey by ServiceNow – a specialist in enhancing customer experiences – noted how ...

Professor Margaret Griffiths: Is there anything more annoying than when you've been promised a service only to end up ... If your network coverage is poor, then you should contact your network ...

Tax agency reiterates rebuttal of committee’s claims it doesn't give enough consideration to the needs of service users ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...

Singaporean customers especially demand for organisations to continue improving their customer service, with 85% saying they would switch to a competitor if they received slow or poor service.

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

“With over half of consumers prepared to leave a brand due to poor customer service, even if their purchase is good, business leaders now recognize that exceptional customer service is no longer ...